At Trendwala.online, your satisfaction is our top priority.
We want you to shop with complete confidence knowing that if something isn’t quite right, we’re here to make it right for you.
1. Easy Returns
- You can request a return within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as you received them.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, such as:
- Personal care items (e.g., beauty tools, grooming products)
- Opened or used products
- Clearance or final sale items
3. Refund Process
- Once your return is received and inspected, we’ll send you a confirmation email.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable (unless the return is due to our error or a defective product).
4. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
- We’ll arrange a free replacement or a full refund.
5. How to Request a Return
- Email our support team at support@trendwala.online with your order number and reason for return.
- We’ll provide you with the return address and instructions.
- Ship the item back using a trackable shipping service.